Michael Chetta, PhD

Adjunct Faculty, Industrial-Organizational Psychology

  • Campus:
    School of Health Sciences

In addition to being an adjunct faculty member at Touro College, Michael Chetta is a co-founder and one of the principal consultants at Talent Metrics. He completed his Ph.D. in Applied Organizational Psychology from Hofstra University and a Master’s in Business Administration and Management from Dowling College. In his career, Mike has worked for large Fortune 500 organizations managing client relationships, providing actionable analytics, and impacting the design of global engagement surveys. His efforts in corporate centers of excellence directly partnered with senior level executives has ensured alignment of metrics across organizations and geared towards the company’s overall strategy. Mike’s areas of expertise include survey design and implementation, employee engagement, customer loyalty, linkage research, and statistical analyses.

Education

  • B.A., Dowling College, Oakdale, NY
  • MBA, Dowling College, Oakdale, NY
  • Ph.D., Hofstra University, Hempstead, NY

Research Agenda

  • Customer and client satisfaction research involving justice, perception, and potential ROI
  • Applied research focused on experimental design, metric creation, program evaluation or linkage analyses
  • Qualitative Research in both applied and academic settings to inform creation of survey tools and development programs

Publications

Speer, A., Chetta, M.H., Colaneri, A.S., Cooperstein, J.N., Gorman, B., Hedricks, C.A., Hernandez, I., Islam, S., Puchalski, L.,Robie, C., Rupayana, D.D. (2018, April). Using Text Analytics to Advance Understanding of Workplace Behavior and Outcomes. A symposium presented at the 2018 meeting of the Society for Industrial Organizational Psychology in Chicago.

Chetta, M.H. (2018, March).  Branding, Business & Assorted Professional Nonsense. Presentation at The Exchange at UCF College of Business Administration, Orlando, FL.

Islam, S., Chetta, M.H., Martins, A., van Govan, D., Kozikowski, A., & Needhammer, J. (2018). The Scientist-Practitioner Gap Among Master’s Level I-O Psychology Practitioners: A Text-Analytic Exploration. The Industrial-Organizational Psychologist (TIP), 55, (3).

Chetta, M.H., Islam, S., & Kozikowski, A., Cassel, D., Bandara, B., Sanchez, D.C. (2017) A Qualitative Model for Customer Behavioral Decisions and Satisfaction in the Hospitality Industry. Journal of Management and Innovation, 3, (2).

Islam, S., Chetta, M.H. (2017) Conversation Hour: An Introduction to People Analytics.  An interactive session delivered to the Association for Talent Development NYC on November 16th, 2017.

Chetta, M.H. (2017, July).  Branding Yourself for Success in Psychology (and Business). Presentation at the Doctoral Residency Program of Keiser University, West Palm Beach, FL.